:root{--bg-primary: #0a0e17;--bg-secondary: #111827;--bg-card: #1a2235;--bg-card-hover: #1f2a3f;--bg-input: #0f1623;--border: #2a3550;--border-focus: #3b82f6;--text-primary: #f1f5f9;--text-secondary: #94a3b8;--text-muted: #64748b;--accent: #3b82f6;--accent-hover: #2563eb;--accent-glow: rgba(59, 130, 246, .15);--danger: #ef4444;--warning: #f59e0b;--success: #10b981;--purple: #8b5cf6;--font-body: "DM Sans", -apple-system, sans-serif;--font-mono: "JetBrains Mono", monospace;--radius: 10px;--radius-sm: 6px;--shadow: 0 4px 24px rgba(0,0,0,.3)}*{margin:0;padding:0;box-sizing:border-box}html,body,#root{height:100%;font-family:var(--font-body);background:var(--bg-primary);color:var(--text-primary);-webkit-font-smoothing:antialiased}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}.app-layout{display:flex;height:100vh;overflow:hidden}.sidebar{width:260px;min-width:260px;background:var(--bg-secondary);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow-y:auto}.sidebar-brand{padding:24px 20px 16px;border-bottom:1px solid var(--border)}.sidebar-brand h1{font-size:18px;font-weight:700;letter-spacing:-.3px;display:flex;align-items:center;gap:10px}.sidebar-brand h1 .logo-icon{width:32px;height:32px;background:linear-gradient(135deg,var(--accent),var(--purple));border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:16px;font-weight:700;color:#fff}.sidebar-brand small{display:block;font-size:12px;color:var(--text-muted);margin-top:4px}.sidebar-nav{padding:12px 10px;flex:1}.nav-section{margin-bottom:8px}.nav-section-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:1px;color:var(--text-muted);padding:8px 12px 6px}.nav-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:var(--radius-sm);color:var(--text-secondary);font-size:14px;font-weight:500;cursor:pointer;transition:all .15s;border:none;background:none;width:100%;text-align:left;text-decoration:none}.nav-item:hover{background:var(--bg-card);color:var(--text-primary);text-decoration:none}.nav-item.active{background:var(--accent-glow);color:var(--accent)}.nav-item .icon{font-size:18px;width:22px;text-align:center}.nav-item .badge{margin-left:auto;background:var(--danger);color:#fff;font-size:11px;font-weight:600;padding:1px 7px;border-radius:10px;font-family:var(--font-mono)}.sidebar-user{padding:16px 14px;border-top:1px solid var(--border);display:flex;align-items:center;gap:10px}.user-avatar{width:34px;height:34px;border-radius:50%;background:linear-gradient(135deg,var(--accent),var(--purple));display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;color:#fff;flex-shrink:0}.user-info{flex:1;min-width:0}.user-info .name{font-size:13px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-info .role{font-size:11px;color:var(--text-muted);text-transform:capitalize}.btn-logout{background:none;border:none;color:var(--text-muted);cursor:pointer;font-size:18px;padding:4px;border-radius:var(--radius-sm);transition:all .15s}.btn-logout:hover{color:var(--danger);background:#ef44441a}.main-content{flex:1;overflow-y:auto;padding:28px 32px}.page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.page-header h2{font-size:24px;font-weight:700;letter-spacing:-.5px}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:20px}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:24px}.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:20px;transition:border-color .2s}.stat-card:hover{border-color:var(--accent)}.stat-card .label{font-size:12px;font-weight:500;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:8px}.stat-card .value{font-size:32px;font-weight:700;font-family:var(--font-mono);letter-spacing:-1px}.stat-card .value.new{color:var(--accent)}.stat-card .value.in-progress{color:var(--warning)}.stat-card .value.resolved{color:var(--success)}.stat-card .value.critical{color:var(--danger)}.btn{display:inline-flex;align-items:center;gap:8px;padding:10px 18px;border-radius:var(--radius-sm);font-size:14px;font-weight:600;font-family:var(--font-body);cursor:pointer;border:1px solid transparent;transition:all .15s}.btn-primary{background:var(--accent);color:#fff;border-color:var(--accent)}.btn-primary:hover{background:var(--accent-hover)}.btn-secondary{background:transparent;color:var(--text-secondary);border-color:var(--border)}.btn-secondary:hover{border-color:var(--text-secondary);color:var(--text-primary)}.btn-danger{background:transparent;color:var(--danger);border-color:var(--danger)}.btn-sm{padding:6px 12px;font-size:12px}.form-group{margin-bottom:16px}.form-group label{display:block;font-size:13px;font-weight:500;color:var(--text-secondary);margin-bottom:6px}.form-input,.form-select,.form-textarea{width:100%;padding:10px 14px;background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-primary);font-size:14px;font-family:var(--font-body);transition:border-color .15s;outline:none}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px var(--accent-glow)}.form-textarea{resize:vertical;min-height:100px}.form-select{-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%2394a3b8' viewBox='0 0 16 16'%3E%3Cpath d='M8 11L3 6h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:32px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}.ticket-list{display:flex;flex-direction:column;gap:2px}.ticket-row{display:grid;grid-template-columns:70px 1fr 140px 100px 120px 140px;align-items:center;padding:14px 16px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;transition:all .15s;gap:12px;text-decoration:none;color:inherit}.ticket-row:hover{border-color:var(--accent);background:var(--bg-card-hover);text-decoration:none}.ticket-row .ticket-id{font-family:var(--font-mono);font-size:12px;color:var(--text-muted);font-weight:500}.ticket-row .ticket-title{font-weight:500;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-row .ticket-org{font-size:12px;color:var(--text-muted)}.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.3px}.badge-new{background:#3b82f626;color:var(--accent)}.badge-in_progress,.badge-in-progress{background:#f59e0b26;color:var(--warning)}.badge-resolved{background:#10b98126;color:var(--success)}.badge-closed,.badge-low{background:#64748b26;color:var(--text-muted)}.badge-medium{background:#3b82f626;color:var(--accent)}.badge-high{background:#f59e0b26;color:var(--warning)}.badge-critical{background:#ef444426;color:var(--danger)}.filters-bar{display:flex;gap:10px;margin-bottom:16px;flex-wrap:wrap;align-items:center}.filters-bar .form-select,.filters-bar .form-input{width:auto;min-width:150px;padding:8px 12px;font-size:13px}.filters-bar .form-input{min-width:240px}.ticket-detail{max-width:900px}.ticket-detail .meta-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px;margin:20px 0}.meta-item .meta-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);margin-bottom:4px}.meta-item .meta-value{font-size:14px;font-weight:500}.ticket-description{padding:20px;background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius);margin:16px 0 24px;font-size:14px;line-height:1.7;white-space:pre-wrap;color:var(--text-secondary)}.comments-section{margin-top:24px}.comments-section h3{font-size:16px;font-weight:600;margin-bottom:16px;display:flex;align-items:center;gap:8px}.comment{padding:16px;border-left:3px solid var(--border);margin-bottom:12px;background:var(--bg-card);border-radius:0 var(--radius-sm) var(--radius-sm) 0}.comment.internal{border-left-color:var(--purple);background:#8b5cf60d}.comment-header{display:flex;justify-content:space-between;margin-bottom:8px}.comment-author{font-weight:600;font-size:13px}.comment-author .role-tag{font-size:10px;font-weight:500;text-transform:uppercase;color:var(--text-muted);margin-left:6px}.comment-time{font-size:12px;color:var(--text-muted)}.comment-body{font-size:14px;line-height:1.6;color:var(--text-secondary);white-space:pre-wrap}.comment-form{margin-top:16px}.comment-form .form-textarea{min-height:80px;margin-bottom:8px}.comment-form-actions{display:flex;gap:10px;align-items:center}.comment-form-actions label{font-size:12px;color:var(--text-muted);display:flex;align-items:center;gap:6px;cursor:pointer}.activity-log{margin-top:24px}.activity-item{display:flex;gap:12px;padding:8px 0;font-size:13px;color:var(--text-muted);border-bottom:1px solid var(--border)}.activity-item:last-child{border-bottom:none}.activity-dot{width:8px;height:8px;border-radius:50%;background:var(--border);margin-top:5px;flex-shrink:0}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-primary);padding:20px}.login-card{width:100%;max-width:400px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:40px 32px;box-shadow:var(--shadow)}.login-card .logo{text-align:center;margin-bottom:32px}.login-card .logo h1{font-size:22px;font-weight:700;margin-top:12px}.login-card .logo small{color:var(--text-muted);font-size:13px}.error-msg{background:#ef44441a;border:1px solid rgba(239,68,68,.3);color:var(--danger);padding:10px 14px;border-radius:var(--radius-sm);font-size:13px;margin-bottom:16px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:100;padding:20px;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.modal{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);width:100%;max-width:560px;max-height:90vh;overflow-y:auto;box-shadow:0 20px 60px #00000080}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:20px 24px;border-bottom:1px solid var(--border)}.modal-header h3{font-size:18px;font-weight:600}.modal-close{background:none;border:none;color:var(--text-muted);font-size:20px;cursor:pointer;padding:4px}.modal-body{padding:24px}.modal-footer{padding:16px 24px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:10px}.org-chips{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:20px}.org-chip{padding:6px 14px;background:var(--bg-card);border:1px solid var(--border);border-radius:20px;font-size:12px;font-weight:500;cursor:pointer;transition:all .15s;color:var(--text-secondary)}.org-chip:hover{border-color:var(--accent)}.org-chip.active{background:var(--accent-glow);border-color:var(--accent);color:var(--accent)}.empty-state{text-align:center;padding:60px 20px;color:var(--text-muted)}.empty-state .icon{font-size:48px;margin-bottom:12px}.empty-state h3{font-size:18px;margin-bottom:8px;color:var(--text-secondary)}.back-link{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--text-muted);margin-bottom:16px;cursor:pointer;border:none;background:none;font-family:var(--font-body)}.back-link:hover{color:var(--accent);text-decoration:none}@media (max-width: 768px){.sidebar{display:none}.main-content{padding:16px}.ticket-row{grid-template-columns:60px 1fr 80px}.ticket-row .ticket-org,.ticket-row>:nth-child(5),.ticket-row>:nth-child(6){display:none}.stat-grid{grid-template-columns:1fr 1fr}.form-row{grid-template-columns:1fr}.filters-bar{flex-direction:column}.filters-bar .form-input,.filters-bar .form-select{width:100%;min-width:unset}}